Overview
If you are employed through an Employer of Record (EOR), it means you work day-to-day with one company while being legally employed by another organization that manages your payroll and employment administration locally. This structure allows companies to hire internationally while ensuring your employment complies with local labor laws.
This article explains what that means for you and who to contact for different types of questions.
How the EOR Model Works for You
In an EOR arrangement:
The EOR is your legal employer
You perform your daily work for the client company team
The EOR manages employment administration such as payroll and compliance
The client company manages your daily responsibilities and work direction
This setup does not affect your day-to-day role — it simply ensures your employment is managed in accordance with local requirements.
Who Handles What
Globalli (EOR)
Contact Globalli Support for:
Payroll and payslip questions
Taxes or statutory deductions
Employment documentation
Benefits or statutory leave questions
Updates to personal information
Employment status or lifecycle support
Globalli platform questions or support
The Company You Work With Daily
Contact your manager or company HR for:
Work assignments or responsibilities
Scheduling and deadlines
Performance feedback
Time-off approval
Training or tools access
Team or project questions
Quick Reference Guide
Question Type | Who to Contact |
Payslip or payment issue | Globalli Support |
Tax deductions | Globalli Support |
Benefits or statutory leave | Globalli Support |
Work tasks or priorities | Your Manager |
Performance feedback | Your Manager |
PTO approval | Your Manager |
Why This Model Is Used
The EOR model helps ensure:
Your employment complies with local laws
Payroll and tax obligations are handled correctly
Required statutory benefits are provided
You can work with international companies without administrative complexity
How to Get Help
If you need assistance:
Log into the Globalli platform
Click the "?" icon in the top navigation
Start a chat or browse Help Centre articles
You can reach out anytime if you’re unsure who to contact — we’ll guide you.
Still Have Questions?
If you’re uncertain about your employment setup or responsibilities, contact our Support team through in-app chat and we’ll be happy to assist.