Overview
Managing payroll and employment across countries can be complex. Our Support team — combined with integrated self-service resources — are designed to give both company admins and employees quick access to guidance, answers, and expert assistance directly within the platform.
This article explains the support available and how to access it.
Why Support Matters
Compliance Confidence
Local employment and payroll regulations vary by country and change frequently. Our support team helps you:
Understand local requirements
Navigate compliant payroll practices
Escalate country-specific questions
Reduce regulatory risk
Payroll Accuracy
Support helps ensure smooth payroll processing by assisting with:
Input validation and corrections
Troubleshooting discrepancies
Cutoff timeline guidance
Off-cycle or urgent payroll scenarios
Improved Employee Experience
Employees can receive assistance with:
Payslip or deduction questions
Payroll timing inquiries
PTO or platform navigation
Documentation requests
Providing accessible support builds trust and reduces internal administrative overhead.
Operational Efficiency for Admins
Company administrators benefit from:
Centralized expertise across multiple countries
Faster resolution than coordinating local vendors
Workflow guidance within the platform
Assistance with complex edge cases
Available Support Resources
Help Centre
The Help Centre provides self-service access to:
Step-by-step platform guides and video tutorials
Payroll process walkthroughs
Country-specific information
FAQs and troubleshooting
Best used for:
Learning workflows
Finding immediate answers
Training team members
In-App Chat
You can contact support directly from within the platform using our chat feature accessed by the "?" icon in the top navigation.
Through chat you can:
Ask questions about payroll or platform features
Get workflow guidance
Report issues
Share screenshots or details for faster resolution
Benefits include:
Quick responses
Conversation history tracking
Escalation to specialists when needed
How to Access Support
Log into the platform
Click the "?" icon in the top navigation
Choose to:
Browse the Help Centre
Start a chat conversation
No additional tools or logins are required. You can also email us at [email protected].
When to Contact Support
We recommend reaching out when:
Onboarding support for companies and new hires
Running payroll for the first time and need assistance
Managing pay or employment lifecycle changes
Guidance on compliance requirements
Employees-reported payroll concerns
Guidance before payroll cutoff
Early engagement helps avoid delays and corrections.
Still Need Help?
If you cannot find what you’re looking for in the Help Centre, start a chat from within the platform and our support team will assist you.