Overview
If you have a question about your employee benefits—such as health insurance, retirement contributions, paid time off, or other perks—the right point of contact depends on who manages your employment and how your benefits are administered.
This article will help you identify the correct team or person so you can get answers quickly.
Step 1: Identify Your Employment Type
Direct Employee (hired directly by your company)
Your benefits are typically managed by your company’s HR or People team.
Employer of Record (EOR) Employee (hired through Helios on behalf of your company)
Your benefits are managed by Helios in your country.
Step 2: Choose the Right Contact
If You Are a Direct Employee
Contact: Your HR / People & Culture team or your Payroll & Benefits administrator.
How to reach them:
Via your company’s HR email address or ticketing system.
Check your employee handbook or intranet for contact details.
If You Are an EOR Employee
Contact: The Helios Support Team
How to reach us:
In the Platform: Start a chat
Email: [email protected] (include your full name, country, and a brief description of your benefits question).
Tip: The EOR Support team can assist with:
Health insurance coverage & claims
Pension or retirement contributions
Paid leave entitlements
Sick leave policy
Other statutory or supplemental benefits
Step 3: Prepare Helpful Information Before Contacting
When reaching out, include:
Your full name and employee ID (if applicable)
Country of employment
Specific benefit type you have a question about (e.g., medical, PTO, retirement)
Any relevant dates, forms, or claim numbers
This ensures the team can respond faster and with accurate information.
Remember: For urgent matters such as loss of health coverage, claim denials, or time-sensitive leave requests, contact your HR or EOR benefits representative as soon as possible.